Postgraduate students may submit any complaint or appeal related to their studies, and for this reason, each Postgraduate Program applies its own complaints management mechanism. The aim is to improve the quality of the operation of the Interdepartmental Postgraduate Program with full respect for all participants in the educational and research process, and especially for its recipients, to whom it is ultimately accountable. This procedure applies to all complaints or appeals concerning the quality of the educational, research, and administrative services provided by the Department.
A Complaint is defined as an expression of dissatisfaction (oral or written) by a student of the Department, due to unmet expectations regarding the quality level of the services provided. An Appeal is defined as any formal, written statement of doubt or objection by a student regarding a decision taken by the competent body of the Department in response to a request they have submitted.
The complaints management policy applies to active postgraduate students and aims to resolve disputes or problems such as: disagreements concerning academic or attendance issues, inappropriate behavior by a member of the academic or administrative staff, or inadequate communication by members of the Program.
Postgraduate students, throughout their studies, are both entitled to rights and bound by obligations as described in the Program’s Regulations. They are also required to consult their Academic Advisor for guidance and support on issues affecting their studies and attendance. Students may file an oral or written complaint when an action or decision by a member of the Department or a collective body is inconsistent with:
the regulations governing study and attendance,
the Code of Ethics and/or prescribed procedures concerning academic
teaching and research,
the proper use of facilities and infrastructure,
the protection of intellectual property and copyright,
appropriate professional conduct,
principles of equal treatment and equality,
the prevention of harassment and sexual harassment.
Postgraduate students may submit a request or appeal related to their studies as
follows:
• For academic issues concerning their studies, students may contact the Program’s Academic Advisor.
• For matters requiring mediation between postgraduate students and faculty or administrative services, for safeguarding legality within the framework of academic freedom, addressing cases of maladministration, and ensuring the proper functioning of the Institution, students may contact the University Ombudsperson. The Ombudsperson ensures compliance with legality, academic ethics, and order within the framework of academic freedom and addresses cases of maladministration to preserve the Institution’s smooth operation. The Ombudsperson does not intervene in substantive teaching matters or in the grading of examinations but only examines cases of arbitrariness or ethical violations during examinations (written or oral).
• For violations of ethical standards and study quality, students may refer to the University’s Ethics Committee.
• For issues related to gender discrimination, students may contact the Gender Equality Committee.
• For matters concerning the protection of personal data, students may contact the Data Protection Officer (DPO).